Separate office and field access
Administrative users manage operations while technician users remain focused on permitted field work.
Give each person the right access
Keep the team productive without opening every record to everyone.
Serberus separates administrative and technician access, supports custom roles and enforces organization and technician scope on the server, with seat limits and account security controls.
Owner controlRules and results stay visible✓
01Administrative and technician user types02Custom roles across 11 permission groups03View, create, edit, delete, export and full-admin controls04Seat limits, SMS 2FA, password reset and session revocation
What is already in the product
The details that make the workflow useful in real operations.
Name roles the way you work
Create custom roles that reflect the actual responsibilities in the organization.
Control actions by entity
Permission groups cover view, create, edit and delete actions, with separate export and full-admin authority.
Respect plan seat limits
Seat checks help the account stay within the user allowance of its configured plan.
Link the right technician login
An administrator can link or unlink a user account from its technician record.
Recover account control
Password reset, optional SMS two-factor authentication and session revocation support account recovery and access changes.
How the handoff works
Your rules define the guardrails. Serberus carries the routine work.
Every major workflow answers the same five questions: what starts it, which rules apply, what Serberus completes, when it asks, and where the result remains visible.
Trigger
An owner adds a user, changes a role or links a technician account.
Rules
You choose the role, entity actions, export authority, technician link and optional two-factor requirement.
Serberus does
Serberus applies those permissions and scopes supported technician data on server requests.
When it asks
It asks an authorized administrator before privileged access, account recovery or role changes are completed.
Where you see it
See the result in team records, role settings, technician links and security controls.
From office to field
The context travels with the work.
The same request, schedule, customer details, photos, notes, status, and next action stay available as work moves from the office to the site.
Real product screen
Built into Serberus, not staged for the website.
This image comes from the current Serberus application. Interface details may evolve, but the workflow shown here is part of the product surface audited for this site.
Serberus
Put the handoffs somewhere dependable.
Serberus does the heavy lifting, brings the exceptions back to you, and keeps the result visible.