Connect business SMS
Each configured organization can use its own Twilio credentials for supported two-way customer messaging.
Connect the workflows already in use
Use configured communication and travel services without hiding where the connection ends.
Serberus currently connects two-way SMS through Twilio, two-way email through Resend and travel estimates through Google Routes. Organization-specific secret handling keeps supported credentials scoped, while other connector code is not presented as a verified live sync until it completes real production acceptance.
Owner controlRules and results stay visible✓
01Real organization-specific Twilio SMS connection02Real two-way Resend email connection03Real Google Routes travel-time connection04Encrypted organization-scoped supported secrets
What is already in the product
The details that make the workflow useful in real operations.
Connect two-way operational email
Resend carries supported quote, invoice and booking notices, then returns verified customer replies to the same shared thread used for SMS.
Estimate road travel
Google Routes supports distance and travel-time checks used by service-area, scheduling and ETA workflows.
Scope supported credentials
Organization-specific integration secrets are encrypted and retrieved for the relevant tenant workflow.
Use data handoffs where appropriate
Permission-gated CSV import and export provide a deliberate handoff when a direct live sync is not available.
Keep connector status honest
A connector is described as live only after its credential flow and supported data path are verified in the real environment.
How the handoff works
Your rules define the guardrails. Serberus carries the routine work.
Every major workflow answers the same five questions: what starts it, which rules apply, what Serberus completes, when it asks, and where the result remains visible.
Trigger
A supported workflow needs to send a message, email or request travel information.
Rules
You configure the supported provider credentials, organization settings, permissions and communication or distance policies.
Serberus does
Serberus calls the verified provider for that supported action and attaches the result to the relevant workflow.
When it asks
It asks for configuration or human action when credentials, provider response or a non-live connector cannot complete the step.
Where you see it
See supported outcomes in the message, email, route-based workflow and organization integration settings.
From office to field
The context travels with the work.
The same request, schedule, customer details, photos, notes, status, and next action stay available as work moves from the office to the site.
Real product screen
Built into Serberus, not staged for the website.
This image comes from the current Serberus application. Interface details may evolve, but the workflow shown here is part of the product surface audited for this site.
Serberus
Put the handoffs somewhere dependable.
Serberus does the heavy lifting, brings the exceptions back to you, and keeps the result visible.