Start in the customer's language
Key public intake, quote, booking, tracking and rescheduling flows are available in English and French.
Make the next step easy
Give customers a clear, bilingual path from first request to follow-up.
Secure token links let customers complete specific actions such as intake, quote decisions, booking, ETA checks, eligible rescheduling and satisfaction feedback without requiring a persistent customer account.
Owner controlRules and results stay visible✓
01English and French public flows02Secure links for one clear customer action03Exact-availability self-rescheduling within owner rules04Status, ETA and satisfaction follow-up
What is already in the product
The details that make the workflow useful in real operations.
Review a quote securely
A customer can open a protected link, review the document and accept or decline it.
Book from eligible openings
Secure booking flows show the options produced by the organization's current capacity and booking rules.
Check arrival status
ETAFlow links provide the customer-facing status and arrival information prepared for that job.
Reschedule within guardrails
Eligible customers can choose from exact current availability, with revalidation before the change is recorded.
Close with feedback
A configured satisfaction request can collect a rating after the work is complete.
How the handoff works
Your rules define the guardrails. Serberus carries the routine work.
Every major workflow answers the same five questions: what starts it, which rules apply, what Serberus completes, when it asks, and where the result remains visible.
Trigger
The customer receives a secure link for the next specific action in their service journey.
Rules
You control language, available actions, booking constraints, rescheduling eligibility and notification timing.
Serberus does
Serberus presents the right focused page and records the customer's permitted response.
When it asks
It asks the office when the requested action falls outside current availability or owner rules.
Where you see it
See the response on the linked intake, quote, booking, job, reschedule or satisfaction record.
From office to field
The context travels with the work.
The same request, schedule, customer details, photos, notes, status, and next action stay available as work moves from the office to the site.
Real product screen
Built into Serberus, not staged for the website.
This image comes from the current Serberus application. Interface details may evolve, but the workflow shown here is part of the product surface audited for this site.
Serberus
Put the handoffs somewhere dependable.
Serberus does the heavy lifting, brings the exceptions back to you, and keeps the result visible.