Keep business texting organized
Two-way SMS conversations use the organization's own configured messaging credentials.
Keep the conversation with the work
Send timely customer updates without scattering the history across personal phones.
Serberus supports two-way SMS through each organization's configured Twilio account and two-way email through Resend. Both channels land in one shared customer thread with unread state, attachments and communication preferences.
Owner controlRules and results stay visible✓
01Organization-specific two-way SMS02Two-way email through Resend03Conversation threads, unread state and attachments04STOP, START and email preference controls
What is already in the product
The details that make the workflow useful in real operations.
Continue the conversation by email
Operational email can carry quote, invoice and booking notices, then thread a customer's verified reply back into the shared inbox.
Work from a shared thread
Threads and unread indicators help authorized team members see what has already been discussed.
Keep supporting files nearby
Attachments can remain connected to the relevant conversation instead of a personal inbox.
Refine the message with review
AI-assisted rewrite and English-French translation help prepare professional text while leaving the final send visible to the user.
Respect communication choices
SMS STOP and START handling plus email preferences support customer consent decisions.
How the handoff works
Your rules define the guardrails. Serberus carries the routine work.
Every major workflow answers the same five questions: what starts it, which rules apply, what Serberus completes, when it asks, and where the result remains visible.
Trigger
A workflow reaches a configured customer update, or an authorized user starts or answers a text or email thread.
Rules
You set sender credentials, templates, language, timing, recipients and preference rules.
Serberus does
Serberus prepares the appropriate message and keeps supported SMS and verified email replies in the same shared customer thread.
When it asks
It asks when a person must review custom wording, resolve an exception or answer the customer directly.
Where you see it
See supported conversations, unread state, attachments and related job or customer context in Serberus.
From office to field
The context travels with the work.
The same request, schedule, customer details, photos, notes, status, and next action stay available as work moves from the office to the site.
Real product screen
Built into Serberus, not staged for the website.
This image comes from the current Serberus application. Interface details may evolve, but the workflow shown here is part of the product surface audited for this site.
Serberus
Put the handoffs somewhere dependable.
Serberus does the heavy lifting, brings the exceptions back to you, and keeps the result visible.